top of page
  • Black Facebook Icon
  • Black Instagram Icon

Code of Conduct Policy

Volunteer commitment

Privacy Policy

Volunteers will:

Service & Conduct

  • Provide best-in-class service and support to the fullest of their capability and capacity.

  • Act in a professional, respectful, and ethical manner at all times.

  • Treat all individuals with dignity, compassion, and without discrimination.

  • Represent Faith Forward positively in all interactions.

  • Serve freely and voluntarily.​

Financial & Legal Boundaries

  • Provide support free of charge and without expectation of money, gifts, favors, or compensation.

  • Never request or accept payment from a Need Requestor.

  • Not participate in or support illegal, unsafe, or unethical activity.

  • Not transport individuals, provide childcare, medical, financial, or legal advice unless pre-approved and properly qualified/licensed.

Privacy & Safety

  • Keep private information strictly confidential.

  • Use personal information (address, phone, etc.) solely for fulfilling the approved need.

  • Never share photos, stories, or personal information without written permission.

  • Maintain healthy boundaries at all times.

  • Avoid one-on-one situations that could create misunderstanding or risk when possible.

  • Remove themselves immediately from any unsafe or uncomfortable situation and notify Faith Forward Staff.

Integrity & Accountability

  • Notify Faith Forward Staff or Board Members of:

    • Any immoral, illegal, or unsafe activity

    • Any situation that conflicts with Christian values

    • Any suspected abuse, neglect, or exploitation

  • Use sound judgment and the heart of Christ while serving.

Needs & Support Requestors

Honesty & Transparency

  • Provide truthful, accurate, and complete information about their need.

  • Update Faith Forward if circumstances change.

  • Not misrepresent their situation for financial or material gain.

Respect & Conduct

  • Treat volunteers and staff with dignity and respect.

  • Communicate in a timely and appropriate manner.

  • Not request additional support outside of the approved need.

  • Maintain appropriate boundaries with volunteers.

Financial & Ethical Boundaries

  • Not offer payment, gifts, or compensation to volunteers.

  • Not solicit volunteers for unrelated business, services, or ongoing personal requests.

  • Not request assistance that involves illegal, unethical, or unsafe activities.

Safety & Privacy

  • Provide a safe environment for volunteers entering their home.

  • Disclose any safety concerns (pets, weapons, hazards, etc.) in advance.

  • Respect the privacy of volunteers and not use their personal information outside of service coordination.

Accountability

  • Accept that Faith Forward reserves the right to decline or discontinue assistance.

  • Provide feedback when requested to improve services.

Faith Forward Staff

Leadership & Integrity

  • Act in accordance with Biblical principles and Christian values.

  • Lead with humility, fairness, and accountability.

  • Avoid favoritism, conflicts of interest, or personal gain from ministry operations.

  • Disclose any potential conflicts of interest immediately.

Stewardship

  • Ensure responsible stewardship of donations and resources.

  • Maintain transparency in financial management.

  • Follow all applicable federal, state, and nonprofit regulations.

Confidentiality & Data Protection

  • Protect all personal and sensitive information.

  • Use secure systems for storing and sharing data.

  • Only share information on a need-to-know basis.

Volunteer & Requestor Safety

  • Screen and vet volunteers appropriately when required.

  • Clearly communicate expectations and boundaries.

  • Intervene promptly if safety, ethical, or legal concerns arise.

  • Document incidents appropriately.

Non-Discrimination

  • Provide services without discrimination based on race, ethnicity, gender, age, disability, or socioeconomic status.

Accountability

  • Maintain a reporting system for concerns or grievances.

  • Review and update policies regularly.

  • Remove individuals from participation if conduct violates Faith Forward standards.

bottom of page